Samsung is not doing too well at the moment with its latest and pretty expensive Samsung Galaxy Fold devices. A couple of media around the world received devices for early reviews and coverage and most of them are already broken.
We reported yesterday on the major issues some people are facing where displays were breaking and the center of the devices were turning black with dead pixels. It seems that it is not actually a design issue with the phones, rather, people are removing the protective film on the inside covering the display and they should not be doing it.
Here’s what Samsung had to say about this:
A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter.
Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.
But it is not only the film on the display that is the issue as a few media have also reported that even though the film was not removed, the screen is also taking the strain and not looking too good. Dents in the display and even the middle of the fold are showing weakness with use. It is also concerning that the so-called “protective film” is lifting itself up which led to people trying to peel it off. Also, if media are making this mistake, then no doubt that consumers will be doing the same. How will Samsung protect them from themselves?
It seems that Samsung is trying very hard to make this look like a user-created issue but we will have to wait and see what consumers say when more people get their hands on the device. Could this be the Note 7 of 2019? Who knows but if Samsung rushed to release the “first foldable phone” and did not make sure it was ready, it will cost them millions.
With a bright career in child protection and an interest in social transformation, Fouad’s two cents are worth a lot. He also has a master’s degree in Education and International Development.